Frequently asked questions
FAQ's
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When can I expect my order?
Orders are processed within 24 business hours and ship Monday through Friday from Vero Beach, Florida, via USPS, UPS or DHL. You'll receive a tracking number by email once your order ships.
Do you offer free shipping?
Yes. Free shipping applies automatically to US orders of $150 or more.
What is your return policy?
Returns and exchanges are accepted within 14 days of purchase. See our Returns page for full terms.
Do you offer wholesale options?
Yes. See our Wholesale page for wholesale pricing.
Who is GT Lash Co?
GT Lash Co is a professional lash supply company in Vero Beach, Florida, run by the owner of GT LAB, a working lash studio, so products are tested in a working studio.
Why are GT Lash Co prices lower?
We buy direct from the factory in bulk with no distributor in between, and ship from our studio instead of a warehouse. The price is lower because of the model, not the quality.
What are W lashes?
Premade fans with 3 to 6 points joined at one base. We carry 3D to 6D W in black, 3D and 4D also in dark brown, plus Narrow W for a denser lash line.
Which W lash should I choose?
3D W for classic-plus and soft hybrids, 4D to 5D W for full hybrids and light volume, 6D W for volume density. For a tighter, darker line, choose Narrow W.
Do you make your own adhesives?
No. We resell professional brands such as Untamed Artistry and Ruthie Belle, and each publishes its safety data sheet on its own website.